Privacy Policy

Digital Native Agency Pty Ltd (ABN 49 616 423 324) ("Digital Native", "we", "us", "our") is committed to protecting the privacy of your personal information. We are bound by the Australian Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained within it.

This Privacy Policy describes how we collect, hold, use, and disclose personal information, and how you can access and correct your personal information or make a complaint about a breach of your privacy.

As a recruitment and staffing agency, we collect personal information from candidates, clients, referees, and users of our website. By providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this policy.

The types of personal information we may collect include:

Candidates

• Name, email address, phone number, and residential address
• Curriculum vitae (CV) or resume, including employment history and qualifications
• LinkedIn profile and other professional social media information
• Skills, specialisations, and professional certifications
• Salary expectations and employment preferences (permanent, contract, location)
• Visa and work eligibility status
• Referee names and contact details
• Information obtained from reference checks
• Any other information you voluntarily provide to us

Clients and Business Contacts

• Name, job title, and employer details
• Business email address and phone number
• Information relevant to recruitment engagements and staffing requirements

Website Users

• Information submitted via our contact form or candidate registration form
• Website usage data collected via Cloudflare Web Analytics (privacy-focused, no cookies, no personal data tracking)

We collect personal information through the following means:

• Directly from you, when you submit a form on our website, email us, call us, or meet with us
• From your CV or resume when you apply for a role or register as a candidate
• From third-party job boards and professional networking platforms (such as LinkedIn and SEEK)
• From referees you have nominated
• From our clients in the course of a recruitment engagement
• From publicly available sources such as professional profiles and company websites

Where reasonable and practicable, we will collect personal information directly from you. If we receive unsolicited personal information that we could not have collected through normal means, we will destroy or de-identify it as required by the Privacy Act.

We use personal information for the following purposes:

• To provide recruitment and staffing services, including matching candidates with suitable roles
• To communicate with you about job opportunities, your application, or our services
• To verify your identity, qualifications, work history, and work eligibility
• To conduct reference checks with your consent
• To manage our contractual relationships with clients and candidates
• To comply with applicable laws, regulations, and government requirements (including labour hire licensing obligations)
• To respond to enquiries submitted through our website
• To improve our services and website

We will not use your personal information for purposes other than those described above without your consent, unless required or authorised by law.

We may disclose your personal information to:

• Prospective employers or clients, with your knowledge and in the context of a specific role you are being considered for
• Referees you have nominated, for the purpose of conducting reference checks
• Government bodies and regulatory authorities, where required by law (including under the Queensland Labour Hire Licensing Act 2017)
• Our professional advisors, including legal and accounting advisors
• Third-party service providers who assist us in operating our business (such as email hosting and applicant tracking systems), who are bound by confidentiality obligations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

• Securing our IT systems with encryption, firewalls, and access controls
• Restricting access to personal information to authorised personnel only
• Using secure, encrypted connections (HTTPS/TLS) for data transmitted through our website
• Regularly reviewing our security practices

Personal information may be stored in electronic systems hosted in Australia or overseas (for example, cloud-based email and applicant tracking systems). Where information is stored overseas, we take reasonable steps to ensure the overseas recipient handles personal information in accordance with the APPs.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Our website uses Cloudflare Web Analytics, a privacy-focused analytics service that does not use cookies, does not track individual users, and does not collect personal information. It provides us with aggregate website traffic data only.

Our website may use essential cookies for functionality purposes (such as form submissions). We do not use advertising or tracking cookies.

Our website integrates third-party services including:

• RecPro - our recruitment platform, which supplies the live job listings displayed on this website. Applications and candidate details you submit are managed in RecPro.
• Cloudflare - for content delivery, privacy-focused website analytics, and bot protection on our forms (Cloudflare Turnstile). Cloudflare's own privacy policy applies to data it processes.
• Sourcr by SEEK - for displaying client and candidate testimonials. Sourcr's own privacy policy applies to their service.

We recommend reviewing the privacy policies of these third-party services for information on how they handle personal data.

Under the APPs, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe (generally within 30 days). In some circumstances, we may not be able to provide access, in which case we will explain why.

There is no charge for making a request, although we may charge a reasonable fee for providing access if the request requires significant effort.

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us by contacting us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

If you have any questions about this Privacy Policy, or wish to make a request or complaint regarding your personal information, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be published on this page with a revised "last updated" date. We encourage you to review this policy periodically.